Questions from the sofa

A broadband line, a screen that can run apps (an Amazon stick, a smart set, an Apple TV box, a mobile or a laptop) and ten minutes. No dish, no aerial work, no contract.

During opening hours most people are up and running within a quarter of an hour: the log-in comes by WhatsApp or email, then you follow the guide for your kit.

No forms, no accounts. All we ask for is a phone number or email, plus a MAC address if you use a MAG box or certain TV apps.

Almost certainly, with a streaming stick in the HDMI socket. Very old sets with only a SCART socket need a small converter; the older TVs guide explains.

A full 24 hours from the moment your log-in arrives, on one TV set, with everything a paying renter gets.

Never. It simply switches off after a day.

Once per household. Lost half of it to a set-up snag? Say so and you get a fresh 24 hours.

£9.99 for one month on one set, falling to £4.92 a month on the twelve-month rental (£58.99 up front). Every price is on the rentals page.

No. Each rental is one payment. On 3, 6 and 12-month rentals we drop you a line seven days before the end; renewing is entirely your call.

Card (Visa or Mastercard), PayPal, the Apple and Google wallets, a bank transfer or Bitcoin. Card numbers never pass through our hands.

Yes. Message us and we charge just the difference for the time left.

Within a fortnight of paying, a word from you brings every penny back. See the refunds page.

Upward of 35,000 live channels and more than 140,000 on-demand films and episodes, all filed into groups beneath a programme guide.

No, and we will not pretend to. The on-demand library shifts as sources and rights change. Ask us before you pay and we will check honestly.

Where the channel’s source offers catch-up, yes; look for the little clock in the guide.

Yes: airing this week lists new episodes on British channels day by day.

British broadcasters have kept a blackout on Saturday 3pm football since the 1960s to protect attendances. The Premier League page has the detail.

Each sport page lists the UK rights holders, the free options and the next fixtures in UK time, with sources.

Turn the router and the device off and on, move to the 5 GHz Wi-Fi or a cable, and clear the app’s cache. Full steps are in the buffering guide.

Ask the app to reload its listings, then check the box’s clock is on London time. See the programme guide article.

Paste the details instead of typing, check no space has crept onto the end, and confirm the server address starts http://. No joy? Snap the screen with your phone and send us the picture.

Sending television over broadband breaks no law; the trouble starts with channels nobody licensed. Our law guide lays out the offences and the court cases with sources.

It is, for anything watched live on any channel and for every use of BBC iPlayer. The licence guide explains.

We keep the minimum, set no tracking cookies and never sell data. Read the privacy notice.

We answer 9am to 11.30pm, every day of the year, usually inside an hour while we are open.

Use the contact form or email with “Complaint” in the subject. You get a full answer within two working days.