Refunds
Updated 14 October 2026
Ask within 14 days of paying and we send back the full amount, whatever the reason, usually within five working days to the way you paid. After 14 days, if a fault on our side lasts more than 48 hours, you choose extra days or a refund for the unused part.
Inside 14 days
Send a message, or write to [email protected], giving your name and payment date. You owe us no explanation. The log-in is closed and the money is on its way back, usually inside a working week; transfers and Bitcoin payments come back by bank transfer.
After 14 days
A change of heart after a fortnight is not grounds for a refund. A fault of ours lasting beyond 48 hours is, and you pick the remedy:
- more days tacked on to make up for it, or
- money back for the days left.
Your statutory rights
Nothing here removes what the Consumer Rights Act 2015 and other consumer law already give you.